Privacy & Cookies
CoverMyStay (a trading name of Butcher Robinson & Staples International Limited) takes our customers’ desire for privacy seriously and is committed to complying with the UK Data Protection Act 1998 (the ‘UK Act’), which implements the EU Data Protection Directive 95/46/EC.
Why We Collect Information / What Information Is Collected
We ask you to provide relevant personal information about yourself so that we may provide you with an insurance quotation and then manage that policy if you have agreed to purchase it. Some of the personal information we ask you to provide may be sensitive personal information such as medical conditions or criminal convictions. We will not use the sensitive personal information which you provide except for the specific purpose for which you provide it.
Other information we may collect and store about you includes:
- Financial information (e.g., credit card account information)
- Unique identifier information (e.g., customer number or password)
- Transaction information (e.g., dates on which customers made purchases, amounts and types of purchases)
- Communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries)
For our mutual protection and training purposes, any telephone calls will be recorded and may be monitored.
Where We Obtain Information From
Most of the personal information about you which may be in our possession will have been provided by you (or by someone obtaining insurance cover on your behalf), either via this website, via our telephone sales line, or by completing a policy application form offline. We may also collect your email address, where you have communicated with us via email or where you have provided this information.
How We Store And Protect Your Information
All personal information collected by us is stored on secure servers located in the United Kingdom. While there are always risks associated with providing personal information, whether in person, or by phone, via the internet or otherwise, we take appropriate technical and organisational information security measures to prevent and minimise such risks. Such measures include, where appropriate, the use of firewalls, secure server facilities, encryption, implementing proper access rights management systems and processes, careful selection of service partners and other technically and commercially reasonable measures to provide appropriate protection for your personal information against unauthorised use or disclosure.
With regards to information transferred or received via our website, we always use industry standard encryption technologies. We have appropriate security measures in place in our physical facilities to protect against loss, misuse or alteration of information that we have collected from you at our site.
A cookie is a small file that can be placed on your computer’s hard disk or on a website server. Such cookies do not retrieve information about you stored on your hard drive and do not corrupt or damage your computer or computer files. You are not obliged to accept a cookie that we send to you, and you can in fact modify your browser so that it will not accept cookies. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org
We make use of the Google Analytics Demographics and Interest Reporting, which allows us to aggregate Visitors’ data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) within Google Analytics.
The data is collected anonymously and it is analysed with the sole purpose of gaining insights in the Visitors’ interests and demographic characteristics.
How We Use Your Information And Who We Share It With
Personal information which you provide will be used to manage your insurance policy, including underwriting and claims handling.